Tag: technology
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The Blueprint and the Bricks: Role Definition as the Cornerstone of Effective Organisational Design
The article discusses organisational dysfunction, poor performance and likely failure stemming from unclear role definitions and lack of accountability, despite having skilled personnel and resources. It emphasizes the importance of role definition in effective Organisational Design, which aligns people, processes, and technology with business goals. The focus should be on both hard and soft elements,…
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Continuous Improvement: Driving Customer Success
In today’s fast-paced and ever-evolving business landscape, continuous improvement has emerged as a critical strategy for organizations aiming to maintain their competitive edge and ensure long-term success. It’s more than just a buzzword; it’s a mindset that drives businesses to consistently seek better ways of operating, increasing efficiency, enhancing customer satisfaction, and ultimately fostering innovation.…