Tag: business
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From Vision to Velocity: A Guide to Cascading Strategy and Alignment Across the Modern Enterprise
Effective organisational management and success require a well-defined strategic plan that encompasses a clear mission, vision, and values, coupled with ongoing strategic alignment and execution. A Strategic Plan guides decision-making across all levels, articulating goals, strategies, and financial forecasts. Cascading these goals through the organisation fosters clarity and accountability, ensuring that everyone’s work is aligned…
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The Blueprint and the Bricks: Role Definition as the Cornerstone of Effective Organisational Design
The article discusses organisational dysfunction, poor performance and likely failure stemming from unclear role definitions and lack of accountability, despite having skilled personnel and resources. It emphasizes the importance of role definition in effective Organisational Design, which aligns people, processes, and technology with business goals. The focus should be on both hard and soft elements,…
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The Challenging Client
The article discusses the challenges faced with demanding clients, emphasizing self-reflection, clear contracts, and understanding client dynamics. It highlights the importance of maintaining professionalism and patience in client relationships while advocating for better communication and collaboration. It provides some tips and ways of working. And ultimately assessing client value and considering parting ways with high-maintenance…
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Who owns the client relationship?
The knowledge that relationships drive business has led to an evolving landscape of organizational roles. Key roles such as Account Managers guide teamwork, ensuring clients’ needs drive engagements. Commonly a number of roles lead along the client journey. The client ultimately shapes the relationship dynamics, influencing roles and interactions. Clear ownership and collaboration among team…
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The Client Relationship Touchpoints
Building strong client relationships is essential in today’s business landscape, moving beyond transactional sales. Effective management of client touchpoints—such as onboarding, communication, support, feedback, and follow-ups—can enhance trust and loyalty. Personalizing interactions and celebrating milestones are key strategies to foster long-term relationships, ultimately driving customer retention and satisfaction.
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Continuous Improvement: Driving Customer Success
In today’s fast-paced and ever-evolving business landscape, continuous improvement has emerged as a critical strategy for organizations aiming to maintain their competitive edge and ensure long-term success. It’s more than just a buzzword; it’s a mindset that drives businesses to consistently seek better ways of operating, increasing efficiency, enhancing customer satisfaction, and ultimately fostering innovation.…
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